WORDS THAT
BECOME FACTS
Edison’s Mission
Edison’s mission is to supply its customers with energy and high-quality services, working in partnership with its suppliers to develop and deploy more efficient technologies that are compatible with the environment and increase safety.
Through these activities, Edison intends to:
- Create value for its shareholders and ensure the long-term growth of the Company;
- Contribute to the well-being and professional development of its employees and partners;
- Transfer innovations to the community and contribute to its economic and social development;
- while complying fully with the Company’s fundamental values of ethical and transparent behavior.
Our Values and Our Conduct
The Code of Ethics
Edison’s fundamental principles of ethics are enshrined in its Code of Ethics (www.edison.it). They provide the foundation for our corporate culture and represent a standard of behavior that all Group employees are required to follow in business transactions and other activities, both in Italy and abroad.
The fundamental principles are:
A Ethics in Business Conduct and Corporate Activities
Lawfulness Integrity Loyalty Transparency Respect for the Dignity of Individuals
B Ethics in Employment and Protection and Empowerment of Associates
Commitment to Improve Confidentiality Absence of Conflicts of Interest Safety, Occupational Health and Work Conditions Equal Opportunity Professional Development
C Commitment to Sustainable Development and Responsible Behavior Toward the Public
Promotion of Sustainable Development Responsibility Toward the Public
Our Values
In 2005, Edison redefined its position, confirming the formulation of a mission that places corporate social responsibility at the core of its corporate strategy and embracing new values that guide every aspect of the way its does business at all times.
INTEGRITY
TEAM SPIRIT
EXCELLENCE
INNOVATION
SERVICE
RESPECT
SPEED
Quality, Safety and Environmental Policy
For many years, Edison has pursued excellence in the fields of quality, the environment and safety, striving to continuously improve its performance. Customer satisfaction, respect for environmental protection laws, protection of the health and safety of employees and all other parties involved, and cooperation with public authorities and local communities are the principles that guide the activities of all Group employees and associates.
The full text of the Policy is available online at www.edison.it.
Edison and Its Stakeholders
In 2006, working with the support of Eurisko, Edison conducted a new survey of its main reference stakeholders and of the public in general, with the objective of evaluating and improving the quality of its relationships with its counterparts and comparing this year’s findings with those of the previous year. The survey targeted six categories of stakeholders (journalists, suppliers, political decision makers, customers and financial analysts). It involved 120 in-depth interviews that covered such topics as overall opinion, quality of personal relationships, credibility and quality and quantity of information supplied by the Company.
The findings were grouped under three headings:
1) Name recognition: 93% of the main reference stakeholders were very familiar or fairly familiar with Edison.
2) Overall opinion: Overall stakeholder opinion was mostly positive 88%) and better than in 2005.
3) Quality of relationships: The stakeholders’ opinion of their relationship with the Company was very good, with an increase in the perceived level of excellence (78% of respondents said that the relationship was excellent or very good).
In 2006, we also completed a customer satisfaction survey. The survey showed that the information and communication channels we have established have helped make industrial customers significantly more familiar with Edison. Interviews of 1,800 customers or potential customers showed that there is good level of appreciation for Edison’s services. The survey also helped identify areas where there is room for improvement. Recognition of the Edison logo increased significantly.